Transform your call center from routine to remarkable with engaging games that boost motivation, build team cohesion, and drive performance.
When you think about top priorities in your facility, call center games probably aren't first to mind. But here's the truth: agent satisfaction directly impacts service quality. Unmotivated agents who don't feel appreciated deliver below-average performance on quality and productivity metrics.
Games keep agents engaged, help them decompress from repetitive tasks, and give them something fun to look forward to. The result? Fresher mindsets, better energy, and higher-quality customer interactions.
Break up monotonous routine with engaging activities
Keep agents fresh and energized throughout shifts
Strengthen bonds and collaboration across teams
Motivated agents deliver higher quality service
Develop communication and problem-solving abilities
Give agents fun elements to look forward to
Choose the right activities for your team. Focus on team-building if you need stronger bonds. Pick skill-based games if you want to sharpen specific competencies. Many can be adapted with scoring systems and rewards.
Teach agents the 'don't deny' principle through improv.
First agent starts a story. Second agent must say 'yes, and...' to build on it with a new thought. Encourages active listening and builds on customer statements positively.
Learn to deny requests without using 'no'.
Agents think of 3 requests. One player calls another's name. That person makes a request. The caller must deny it without saying 'no'. Builds tactful communication skills.
Turn call monitoring into an engaging game.
Create bingo cards with behaviors to stop and phrases to use more. Agents mark cards while listening to their own calls. First to complete yells 'bingo'.
Custom board game tied to KPIs.
Create custom Monopoly board. Teams earn turns by hitting KPIs. Play 10 minutes daily. Collect fictional money, exchange for real prizes every 2-4 weeks.
Digital platform for scenario training.
Build simple multiple-choice dialogue simulator. Agents face scenarios: closing sales, calming angry customers, handling requests. Score based on choices.
Simulate complex interactions with humor.
One team plays customers with specific scenarios (angry, confused). Other team plays agents who must resolve without breaking character. Rotate roles.
Classic game adapted for call centers.
Write movies, books, songs on paper slips. Teams send representatives to act out phrases without words. 30-60 second time limit. Opposing team can steal.
Reveal celebrity photo piece by piece.
Cover celebrity photo with numbered post-its. Agents who hit goals remove one post-it and guess. First correct guess wins.
Find hidden items around the facility.
Place printed images throughout call center. Teams earn clues by hitting goals. Use shift breaks to search. First team to complete hunt wins.
Series of competitive events with medals.
Select multiple games from this list. Set dates on team calendar. Track wins as gold medals. Team with most medals wins the Olympics.
Physical skill game tied to performance.
Agents earn Jenga pulls by hitting goals. Award points for successful pulls. No penalty when tower falls. Most points at day's end wins.
Design fictional product prototypes.
Teams get art supplies and time limit. Create product prototype with feature list (can be fictional). Present for 5 minutes. Judges score presentations.
Solve puzzles to 'find the key'.
Create fictional room description. Teams use clues from moderator to find spare key location. First team to solve wins.
Fast-paced category word game.
Create table with 5 categories. Pick a letter. Players fill categories with words starting with that letter. First to finish yells 'stop'. Score 10 points per unique answer, 5 for duplicates.
Tech-enhanced scavenger hunt.
Teams earn GPS coordinates by hitting goals. Navigate to coordinates within facility to find clues. Complete hunt progressively.
Visual race track on the wall.
Create paper racetrack with distance markers. Place agent photos at start. Move photos forward when agents hit goals. First across finish line wins.
Simplified poker with earned cards.
Deal 4-card poker. Agents earn cards by hitting goals. When all have 4 cards, show hands. Best hand wins.
Chance-based morale booster.
Throw beach ball to agents who hit goals. Track throws throughout day. Each throw = raffle stub. Random draw at end determines winner.
Office-based guessing game.
Select office items. Give teams 'I spy...' clues. Teams earn guesses by hitting goals. First team to identify item wins.
Physical competition with bubble-blowing.
Agents compete to blow bubbles furthest. Can be just for fun or tie to performance goals. Teams send different representatives each round.
The first 20 games focus on team-building and skill development. But sometimes agents just need to relax and have fun. These final five activities are purely about enjoyment and stress relief.
Pro tip: These games work best during breaks, team lunches, or as end-of-week celebrations. No scoring needed — just pure enjoyment to recharge your team.
Before selecting activities, understand what your agents need. Weak team bonds? Focus on collaborative games. Need to sharpen skills? Choose training-focused activities.
Many games don't require winners, but you can add scoring systems, create teams, keep leaderboards, and hand out prizes to amp up engagement.
Link game participation to KPIs: completed sales, positive feedback scores, first-call resolutions. Agents earn turns, cards, or clues by hitting targets.
Don't run the same game for months. Rotate every 2-4 weeks to keep things fresh. Mix team-based and individual games for variety.
Games boost morale, but sustained motivation requires real-time feedback and recognition. At Autopilot Reviews, we help call centers collect customer feedback immediately after interactions and share it with agents in real-time.