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While surveys can be an effective tool for building customer insights, evaluating brand performance, identifying employee impact and evaluating critical opportunities for growth, there’s just one glaring problem: when they’re not designed with the customer’s experience in mind, people hate them.
Graduation Alliance was founded in 2007 to help the more than five million high school-aged youth and 31 million
How Autopilot Reviews Helps a Construction Equipment Supplier Convert Prospects to Customers and Ultimately, Raving Fans
While surveys can be an effective tool for building customer insights, evaluating brand performance, identifying employee impact and evaluating critical opportunities for growth, there’s just one glaring problem: when they’re not designed with the customer’s experience in mind, people hate them.
Giving your employees the ability to work from anywhere has become essential to attracting the best talent, but you also have to focus on remote team quality assurance for this setup to work.
Running a great call center is challenging. Get tips from Graduation Alliance’s Fernando Moreno to build a great call center culture now.
In this article, we share recruitment strategies from Shep Hyken and other experts to attract top talent to your call center.
Remote organizations face unique challenges when it comes to boosting teamwork and performance. Learn about the best work from home call center solutions now!
Choosing the best call center games can keep your team motivated and boost productivity in your call center!
Having a comprehensive QA scorecard can improve the way you deliver feedback and boost your agents’ performance.
Looking for tips on how to increase your call center sales? Here are the most successful strategies to use!
Building a strong call center culture can help keep your agents happy and boost productivity across your site. Learn how to implement a great culture today!
