Get 5X Higher CSAT Survey Response Rates
Boost your response rates to 30% with 60-second SMS surveys. Get real-time feedback after every customer interaction.
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The Real-Time Customer Feedback Tool for CX Leaders
Autopilot Reviews helps improve your customer experience, sales and retention, while also optimizing your front-line training and decreasing costs.
Why SMS Surveys Get 5X Higher Response Rates
Email and IVR surveys get dismal 3-5% response rates. SMS surveys get up to 30%.
SMS-First Approach
60-second SMS surveys get up to 30% response rates vs. 3-5% from email or IVR surveys.
Real-Time Feedback
Get immediate insights after every customer interaction. No delays, no waiting.
Detailed Reporting
Motivate agents with positive reviews and empower managers with performance visibility.
Improve CX & Retention
Identify issues before they escalate. Turn detractors into promoters with proactive follow-up.
Drive Sales Performance
Optimize front-line training, reduce attrition, and increase conversion rates.
Simple CRM Integration
Integrates with Salesforce, HubSpot, RingCentral, Five9, and many others. Quick setup.
How It Works
Four simple steps to dramatically increase your CSAT response rates
Customer Receives SMS Survey
After every service interaction, customers are automatically sent a survey via SMS.
They Provide Feedback
Customers answer CSAT, NPS, and custom questions in ~60 seconds from their phone.
Surveys Populate Dashboard
Completed surveys instantly appear in your dashboard with detailed analytics and reporting.
Take Action Immediately
Coach agents, resolve issues, and redirect positive customers to Google Reviews.
Detailed Reporting to Drive Call Center Performance
Motivate agents and reduce attrition with positive customer reviews. Give C-Levels and Managers better visibility into performance with real-time dashboards.
Agent performance rankings updated in real-time
Team and individual KPI tracking
Trend analysis and historical reporting
Custom alerts for low scores or negative feedback
CSAT & NPS Surveys
- Customer Satisfaction scoring
- Net Promoter Score tracking
- Custom question builder
- Multi-question surveys
Real-Time Dashboard
- Live survey results
- Agent performance rankings
- Team KPI tracking
- Trend analysis & reporting
Google Reviews Module
- Redirect positive customers
- Automate review collection
- 25-100% redirect control
- Boost local visibility
Integrations
- Salesforce integration
- HubSpot integration
- RingCentral integration
- Five9 & custom APIs
Put Your Positive Google Reviews on Autopilot
Autopilot Reviews is the only CX tool that can automatically redirect a percentage of your positive customers to Google. Redirect 25-100% of your positive reviews to Google.
Simple CRM Integration
Autopilot Reviews integrates with Salesforce, HubSpot, RingCentral, Five9, and many others. Our tech team works with yours for a quick and easy setup.
Native integrations with major CRMs
Custom API integration support
Quick setup with dedicated tech support
A Quick Survey with a High Response Rate
If you're looking to enhance your business and get customer feedback, Autopilot Reviews can help. Try our demo survey by entering your phone number, and you'll receive a text with the survey. It's an easy and convenient way to see the value that Autopilot Reviews can bring to your business.
Try Demo Survey
Want to Increase Your CX Response Rate?
Get your complimentary consultation with our CX experts. See how Autopilot Reviews can help you achieve 5X higher response rates.
Higher Response Rates
Survey Completion
Average Response Rate